Guides
Practical guides for shops that sell in DMs: answer price questions, write a price list, reply faster and close a sale without living on your phone.
How to answer "price?" comments on Instagram and Facebook
How to answer "price?" comments on Instagram and Facebook: a short public reply, a full private message, and one question that keeps the customer talking.
How to write a price list for Instagram DMs (with example)
How to write a price list for Instagram DMs: what to write for each product, where to put delivery and payment details, and how to keep the list up to date.
How to reply faster to Instagram DMs without living on your phone
How to reply faster to Instagram DMs and Facebook messages: answer buying questions first, prepare your common answers, set check times and use alerts.
How to close a sale in Instagram DMs in 4 steps
How to close a sale in Instagram DMs: answer fully, ask one clear question, confirm the order in one message and make payment and delivery easy.
How to answer "is it still available?" in Instagram DMs
"Is it still available?" means a customer wants to buy. Here is how to answer it in Instagram DMs in one message and keep the chat moving to an order.
How to reply when a customer asks for a discount in your DMs
How to reply when a customer asks for a discount in Instagram and Facebook DMs, in a kind and clear way, without losing the customer or your margin.
How to answer delivery questions in Instagram DMs (examples)
How to answer delivery questions in Instagram DMs: give the areas you cover, the cost and the time in one clear message, with examples you can copy today.
How to answer "can I pay on delivery?" in Instagram DMs
How to answer "can I pay on delivery?" and other payment questions in Instagram DMs: clear options, the next step, and example replies you can copy.
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